Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lanmaiwangluo001@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lanmaiwangluo001@163.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lanmaiwangluo001@163.com.
Return & Refund Policy
We want you to have a clear understanding of our return and refund policy before making a purchase. Because many of our products are DIY kits and contain individual components, materials, and/or packaged parts, opened products are not eligible for return or refund.
By placing an order with us, you agree to the following terms.
Returns
All opened, used, assembled, partially assembled, or altered products are final sale and cannot be returned or refunded.
We only accept return requests for products that are:
Unopened and unused;
In their original sealed packaging;
In the same condition in which they were received; and
Requested for return within 14 days of delivery.
If the original packaging, seal, protective wrapping, parts bag, or product packaging has been opened, broken, removed, or otherwise tampered with, the item will no longer be eligible for return.
To request a return, please contact us at [lanmaiwangluo001@163.com.] before sending the item back.
Do not send a return without contacting us first. Unauthorized returns may not be accepted or refunded.
DIY Products
Due to the nature of DIY products, we cannot accept returns or provide refunds once a product has been opened.
Please carefully review the product description, dimensions, specifications, colors, materials, difficulty level, and included components before placing your order.
Once the packaging has been opened, we cannot guarantee that all components remain unused, complete, or in their original condition. Therefore, opened DIY products are considered final sale.
Return Shipping
For eligible returns of unopened products, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
The return address will be provided after your return request has been approved.
Refunds
Once we receive your returned item, we will inspect it to confirm that it is unopened, unused, and in its original condition.
If your return is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days after your refund is processed for the funds to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.
If a returned product has been opened, used, assembled, damaged after delivery, is missing packaging or components, or otherwise does not meet the eligibility requirements above, we reserve the right to deny the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at [YOUR CUSTOMER SERVICE EMAIL].
Please include:
Your order number;
A description of the issue; and
Clear photos or videos showing the product, packaging, and damage or defect.
After reviewing your request, we may offer a replacement, replacement parts, or a refund, as appropriate.
If the issue was caused by us or the item arrived damaged or defective, you will not be responsible for approved return shipping costs.
Damage caused by improper assembly, misuse, modification, failure to follow instructions, normal wear and tear, or customer handling is not considered a product defect.
Missing Parts
If your DIY kit is missing a component or part, please contact us at [YOUR CUSTOMER SERVICE EMAIL] as soon as possible and include your order number and a photo of the items you received.
When appropriate, we may send replacement parts rather than require the entire product to be returned.
Exchanges
We do not offer exchanges for opened products.
If an unopened product meets the return requirements above, please contact us to request a return. You may place a separate order for the product you would prefer.
We cannot guarantee cancellation once an order has entered processing, fulfillment, production, or has been shipped.
If your order has already shipped, it will be subject to the return eligibility requirements described in this policy.
Sale and Promotional Items
Unless otherwise stated, sale, clearance, discounted, promotional, and special-offer items are subject to the same return requirements described above.
Any product specifically marked “Final Sale” on the product page is not eligible for return or refund, except where required by applicable law.
Refused or Undeliverable Packages
Orders that are refused by the customer or returned to us because of an incorrect or incomplete shipping address may be subject to shipping and handling costs.
Any refund issued for an eligible unopened product may exclude original shipping charges and additional carrier fees incurred as a result of the refused or undeliverable shipment.
Contact Us
If you have any questions about retu
lanmaiwangluo001@163.com.